Returns Policy

AV Parts Master provides an unprecedented 90 day warranty on all lamps for any brand for faults due to defective materials or workmanship. The warranty commences from the day of despatch from AV Parts Master and is extended if the manufacturer’s warrant is longer than 90 days.

Requesting a Return Merchandise Authorization (R.M.A.)

Click here to initiate the return process. Once an RMA number is given it remains valid for 10 business days (two weeks). If the lamps are not received in that time, the RMA will be closed and a new one initiated.

Broken in transit

Breakages must be reported within three working days of receipt to enable us to claim with our carriers. Unfortunately, any claim outside of this period cannot be supported.

Ordered in error / No longer required

If you have ordered the wrong item by mistake we can only offer a replacement not a refund. If the lamp is no longer required, in most cases we will take the lamp back subject to a restocking fee. As long as the lamps come back in perfect condition, this fee is typically 10% and will not exceed 25% of the price you paid, unless we advised you at the time of purchase that it was a special purchase item and could not be returned.

Defective Product / Warranty claim

If an item does not work or stops working by what appears to be a product defect, please use the returns system to get the lamp back to us. If the item becomes faulty 28 days after purchase please contact the manufacturer directly.

We will then determine the fault with the relevant manufacturer and either issue a refund or a replacement.

If a replacement is required ahead of the unit being assessed, please place a new order.

Incorrect product supplied

We work hard to ensure the right product is shipped to you but in the event that an incorrect item is shipped we will credit the lamp in full once returned. Please consult with our sales team before ordering a replacement to ensure that we do not repeat the error.

Please note that in all circumstances a Return Merchandise Authorisation (R.M.A.) number must be obtained before shipping the product back to us. Products must be returned in their original packaging, which must not be defaced in any way, consequently, we recommend that they should be shipped inside extra packaging. Unfortunately, because it will limit our ability to resell the lamp module, if these conditions are not adhered to, we reserve the right to levy an increased restocking charge or reject the goods.